Michalis & Associates PTY LTD (hereinafter, “the Company”, “We”, “Us” and the like) is firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, the User (hereinafter “the User”, “you”, “your”) will find all the relevant information to better understand what we do with your personal data.We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website. Therefore, the User is recommended to review this Privacy Policy regularly.

Please bear in mind that to access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country.

Without affecting your rights under applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.

This Privacy Policy will always be available on this website so that the data subjects can consult them at all times.

For any doubts or questions related to this Privacy Policy, you can contact our Customer Service Team by email: info@mytemplates.com.au

What Does Personal Data Mean?

For the purposes of this Privacy Policy, “personal data” means all data that identifies you or that could be used to identify you, such as the data you provided to register on our website (email address), the data you include in the customized documents templates and/or other information provided by browsing this website or from your IP address.

Who is the personal data controller?

The Company stated in our Terms and Conditions will be the controller of your personal data collected, among others, when you browse our website, register to use our website by creating an account, or when you use and/or contract the services offered herein and/or you contact our Customer Service team by email.

When does this Privacy Policy apply?

This Privacy Policy applies to the personal data that we collect, use, and process from you as User and/or Customer of our website.

Our website may contain functionalities or links that may redirect you to third-party websites. In this sense, please note that these third-party websites are not operated by us, so we cannot assume any responsibility for the information and content provided on them and/or the correct provision of the functionalities and/or services offered by these third parties since we have no control over this. These third-party websites are bound by their own Cookie and Privacy Policies.

What type of personal data do we collect and process?

We collect the following categories of personal data:

Direct interactions: such as when you complete the document template of your choice on our website or when you contact our Customer Service Team by the available means of contact (such as email, chat, phone or the website’s contact form) for example, to cancel your subscription plan to our Services.
Automated technologies: we may automatically collect information like your IP address, the sections you consult on our website, or the time that you remain on our website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies of our website, their purposes, and other information of interest.
Payment data: We will only request your credit or debit card information on the payment page of the subscription plan chosen to our Services. The captured data will be sent securely to our certified payment service providers for the authorization of the transaction. In no case, do we visualize or access the complete data of your credit or debit card. It is the customer’s responsibility not to enter, provide, or send his/her card information through channels not authorized by the Company.

In all cases, we only process personal data which is strictly necessary for the fulfillment of the purposes described above. Therefore, not providing this information could result in the inability to assist you and/or address your informational requests, etc. In this sense, if you provide us with more information than expressly required, you consent to the processing of it for the informed purpose/s for which you’re sending it.

In order to be able to properly register on the website, attend and manage your subscription to our Services and/or answer your queries, and at any other time thereafter, you must provide us with accurate, truthful, updated and complete information, being trustworthy to your real situation.

If you provide us with personal data of third parties, whether these are from minors or adults, you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee to us that you have obtained their prior and express consent to communicate with us their personal data. In this sense, if you provide us with the personal data of a minor, you guarantee us that you are a parent and/or legal guardian and, therefore, you consent to the processing of your ward/child’s personal data.

According to the above, the Company will not be held responsible if:

The Users and/or Customers are not adults nor have the legal capacity to subscribe to the Services offered on this Website in accordance with the laws and regulations of their birth or residence country. In this sense, it is the sole responsibility of parents and/or legal guardians to exercise adequate control over their minor children’s/ward’s online activity and to prevent their access to websites whose content is not suitable or recommended for minors, and that allows the sending of personal data without the prior authorization of their parents or legal guardians.
The Company has received an adult’s personal data and/or private information to use the Services by an individual without having requested his/her consent to communicate with us his/her personal data. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance.
For circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete, and/or fraudulent information from you as a user and/or customer. You will be solely responsible for the inaccuracy or lack of veracity of the information provided.

What do we use your personal data for?

Having said that, we use your personal data for the following purposes:

To manage your access to the library of documents templates that are offered on this Website and, where appropriate, the contracting of a single payment service or a subscription plan to the Services offered on this Website;
To attend to your information, cancellation and/or refund queries sent to our Customer Service Team through the means of contact enabled, such as email, contact form, chat or telephone;
To send you operational emails in connection with the single service and/or the subscription plan to our Services chosen, such as payment confirmation emails;
To request additional information in order to verify, if applicable, your identity as our customer;
For administrative purposes related to the processing and management of our services, such as accountancy and billing tasks, verification of your payment information;
To comply with our legal obligations, with legal requirements, laws, and regulations and/or to respond to judicial, police or to the corresponding authorities’ requirements;
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity on/or through this Website.
To improve our website, services, and customer support, as well as to improve your user experience on our website by analyzing your behavior while navigating through this Website;

Please be informed that if you contact our Customer Service Team via phone, your phone call will be recorded for security purposes and to improve the quality of the phone service, this being a standard practice in many companies. You will be informed in advance that your call will be recorded and you will also have access to the information on how the Company processes the personal data and/or information you will be required to provide during the call to verify your identity as our customer. Please be informed that your call will only be recorded if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended to by an agent from the Customer Service Team. If you do not want to be recorded, then you must hang up and not continue with your call and contact our Customer Service by another means of contact.

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:

The consent that you provided us with for processing your personal data in connection to the purposes informed at the time of collection of your data (i.e., to respond to your information queries when you contact our Customer Service Team).
The execution of the contract with you when purchasing our services or when sending you a payment confirmation email.
To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities’ official requirements.
Our legitimate interest to (i) offers an enhanced user experience when you access and use this Website and operate it efficiently, (ii) to verify the Customer’s identity and monitor fraudulent activity in order to preserve the security and integrity of our Website; (iii) defend and address our rights in the event that a claim regarding our professional services may arise.

How long do we keep your personal data?

We will keep your personal data only for as long as is necessary to fulfill the purposes for which they are being processed and, beyond that, your personal data will be retained and duly blocked, for until the Company has complied with its legal obligations and has met with its business needs, objectives and strategies. In this sense, your personal data will be kept, for example, for as long as is needed in order to address and defend our legitimate interests regarding any claims in connection with the services offered; until your request for information or cancellation and refund is answered; to finish the investigation of detected fraudulent or illicit activity; we will retain the Cookies’ information providing that you do not revoke its consent.

Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Furthermore, if you have provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time by contacting our Customer Service Team. Upon receiving your withdrawal request, we will proceed to delete your personal data.

Who Do We Share Personal Data With?

We may communicate your personal data to the following third parties, including but not limited to:

(i) credit and debit card companies to process payments and (when necessary) carry out fraud controls;
(ii) public bodies and/or administrative or judicial authorities, as well as the police, as long as they are required in accordance with the applicable law and regulations;
(iii) technology service providers which host our information systems and/or that offer us tools or technological support;
(iv) suppliers who help us to offer professional services correctly.

How do we protect your personal data?

Your trust is very important to us. For that reason, your personal data is stored confidentially and securely in our information systems. We have established the appropriate technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.

Likewise, we have taken reasonable precautions to guarantee that all our staff, as well as the suppliers or collaborators who have access to Customer’s personal data, have received adequate training regarding processing the personal data collected and that they comply with said data protection obligations.

Although We will do our best to guarantee the protection of your personal data transmitted through our website and/or that you may provide to us by others means such as by email, please bear in mind that you should also take precautions to keep your personal data safe e.g., you must not share your details of your “User account” on this Website with other individuals and you must not enter or confirm bank details by means of fake messages and/or websites.

What Rights Do You Have and How Can You Exercise Them? (Customer Service Team)

You may exercise your rights to access, rectification, erasure, restriction of processing, object, as well as the right to the portability of your personal data, by sending us a written request (together with an image of your ID or equivalent document proving your identity) via:

info@mytemplates.com.au

Also note that our Company takes the security of our customer’s personal data very seriously, and therefore, we take all the appropriate technical and organizational measures necessary to ensure its protection and confidentiality. Consequently, in order to successfully attend to your data protection request, our Customer Service Team may contact you to verify, in the first instance, your identity as our customer. Once we have verified your identity, we will respond to your request, in any event, according to the legal period mentioned below and which is outlined in the applicable data protection regulations.

Moreover, before exercising the erasure of data protection rights, it should be kept in mind that:

(i) If you are identified as our customer, and you request to exercise your erasure data protection right, your Personal Account will be deleted and, therefore, you will lose access to all documents selected and edited by you.
(ii) If you are a third party which appears in the documents selected and edited by a customer, and you exercise the right of erasure, the Company will proceed to delete the documents in which said third party appears from the customer’s Personal Account. The Customer will be accordingly notified.

You may modify the “privacy settings” of your web browser to set up the tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as “Do Not Track” tools, which will allow you to choose the Cookies you want to allow.

As a general rule, we will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account if your request is particularly complex or you have made several requests. In this case, we will notify you of this event and explain the reasons for the delay to you.

Finally, we inform you that, where you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or the processing of your personal data. If so, please don’t hesitate to contact our Customer Service Team via:

info@mytemplates.com.au.

Cookie Policy

We inform the users (hereinafter, “you”) that this website (hereinafter, our/this “Website”) uses cookies. The following Cookie Policy explains the cookies used by this website, which is owned and operated by Michalis & Associates PTY LTD

(Hereinafter, “We”). We may update this Cookies Policy according to new or legislative or jurisprudential requirements and/or business needs, among others. Therefore, the User is recommended to review this policy regularly.

What are cookies and what are they used for?

“Cookies” are small files that are installed on the hard disk or in the browser of your computer or mobile device with different purposes such as adapting the Website’s format according to the device you are using; to collect statistical information about our website; to facilitate your navigation on this Website; to customize the services offered on this Website, among others.

The memorized data recorded by cookies take up a small amount of space on a device’s memory and does not harm the device in any way.

When do we install cookies?

Accessing and/or navigating this website or interacting with us in order to contract our professional assistance services or to obtain further information about us and/or our services implies the installation of the following cookies, which may be ours or from third parties.

The use of third-party cookies is subject to the Cookies and Privacy Policies of these third parties. Therefore, you must consult the websites of said third parties to obtain more information or in the event that you want to change your preferences for setting these cookies. We will not be responsible for the content or the veracity of the mentioned policies of said third parties.

What type of cookies does this website use?

Accessing and/or browsing this Website and/or purchasing the services offered therein implies that cookies can be installed, which may be session or persistent cookies, and our own or those of third parties.

Session cookies: are those that are automatically removed when closing the browser of your device.
Persistent cookies: are those that remain installed for a certain time in the browser of your device.
Owned cookies: are those that are sent to the user’s device from our computer equipment or this Website, which are managed by us, and whose information is collected for our own purposes.
Third-party cookies: are those that are sent to the user’s device from computer equipment or a website managed by another company (service providers we have contracted for this purpose) and whose information can be collected for our own purposes and/or to manage and improve the services that these third-party companies offer.

To install cookies on your device’s browser, we need your express consent, although there are other cookies that are exempt from such consent. These exempt cookies include:

User Login Cookies
User authentication or identification cookies (session cookies only)
User Security Cookies
Multimedia player session cookies
Session cookies to balance the load
Cookies to customize the user interface
Some add-on cookies (plug-in) to exchange social content

We have enabled adequate mechanisms to obtain your consent for the installation of cookies that require it. However, please be informed that, in accordance with the applicable laws and regulations, (i) it will be understood that your consent has been given if you modify the configuration of the browser by disabling the restrictions that prevent the installation of cookies and (ii) when the installation of cookies is necessary to provide you with a service offered on our website that you have expressly requested, your consent will not be necessary.

The use of third-party cookies is subject to the Cookies and Privacy Policies of these third parties. Therefore, you must consult the websites of said third parties to obtain more information or if you want to change your preferences for setting these cookies. We will not be held responsible for the content or the veracity of the aforementioned policies of said third parties.

The following types of cookies can be installed on your browser:

Technical: cookies that allow the management and operation of our website and enable its functions and services, for example, to carry out the purchasing process and manage payment, etc.
Analytical: cookies that allow us to analyze the use you make of our website and to recognize which information and/or services interest you the most, in order to improve the quality of our services.

How can the User block or refuse cookies?

You can, at any time, revoke the consent given for the installation of this Website’s cookies by configuring the browser settings of your computer or mobile device. The instructions about how to manage or delete cookies for the most common browsers can be found at the following links:

Google Chrome (https://support.google.com/chrome/answer/95647?hl=en)
Mozilla Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)
Internet Explorer (https://support.microsoft.com/es-es/windows/eliminar-y-administrar-cookies-168dab11-0753-043d-7c16-ede5947fc64d)
Safari (https://support.apple.com/es-es/HT201265)
Chrome for Android (https://support.google.com/chrome/answer/114662?hl=es&visit_id=637206629662234435-1346664091&rd=1)
Opera (https://help.opera.com/en/latest/web-preferences/)

Please bear in mind that in the event that you decide to block, disable, or delete cookies, certain functions of this Website that require the use of cookies are not available to you.

You can also configure the browser of your computer or mobile device to accept or reject all cookies by default or to be notified of the receipt of cookies and to decide whether or not to allow the installation of the same.

Moreover, you can activate the following options in order to limit the scope of the cookies installed or their operation:

private browsing, through which your browser stops saving browsing history, website passwords, cookies, and other information of the pages you visit, or
the non-tracking function, by which the browser asks the websites you visit not to track your browsing habits.

How can you reach us?

If, at any time, you have any questions regarding the use of cookies on our website, please do not hesitate to contact us at info@mytemplates.com.au

Terms of Use

General

Michalis & Associates PTY LTD is a privately owned website. The present Terms of Use regulates the conditions of use of the present website, owned and operated by Michalis & Associates PTY LTD (Hereinafter, “the Company” or “We”). The access and use of the present website is voluntary and free of charge (except if you acquire a subscription plan, in which case you must pay the price of it) and automatically confers the status of “User” on anyone who accesses, navigates, or uses it (hereinafter, “the User”, “you”). Such status implies full acceptance of the present Terms of Use. Therefore, we encourage you to carefully read the following Terms of Use before using this website. By using this website, you confirm that you have read, understood and you agree with the present Terms of Use. Alternatively, if you do not agree to be bound by them, please do not continue to access or use this website.

Please bear in mind that these Terms of Use may be updated at any time for regulatory reasons or because of changes in the provision of the services we offer and/or functionalities of our website. The new Terms of Use will be applicable as soon as they are published on the website and no prior notice must be given to the User. The User acknowledges and accepts that it is their responsibility to periodically review the applicable Terms of Use.

If any part or clause of these Terms of Use is declared null and/or void by any judicial decision, the remaining clauses will remain valid.

Information and Website Services

The present website can only be used by adults with the legal capacity to commit and be bound to the present Terms of Use. Therefore, if you do not meet these requirements in accordance with the applicable laws and regulations of your country, please do not visit or use this website. In this regard, the Company reserves the right to block access to this website to Users who do not comply with these requirements.

Our models of documents have been designed in accordance with currently applicable laws and regulations. However, if you have questions about whether it is the right document for you and/or if you have specific personal circumstances, we encourage you to consult a professionals.

In order to obtain your customized model of document you have selected; you must first register on the present website and accept the Terms and Conditions of the Company.

Rules of Conduct

The User must use this website and its content per the present Terms of Use, currently applicable laws, regulations, common decency, and public order at all times. In particular, but without limitation, the User shall not:

Make inappropriate or illicit use of our website content and/or use it to engage in illegal activities or those harmful to the interests or rights of third parties.
Restrict or prevent any other User from using and enjoying this website;
Infringing the copyright of the owner of this website and, in this sense, copy, distribute or modify any part of this website without prior written authorization from the Company;
Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict the use or copying of any content or that enforce limitations on the use of the website;
Send or disseminate information, codes or content that could reduce, harm, disturb or impede any User’s access or normal use of this website and/or damage or harm equipment belonging to the Company (like servers or networks connected to the website) or to other Users. This includes but is not limited to malware, viruses, logic bombs, etc.;
Use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download, or otherwise), reproduce, distribute, display or disclose any website content without prior written authorization from the Company.

We reserve the right to block and/or suspend the access of Users who do not comply with the above obligations at any time and without notice, as well as to exercise all legal actions we deem appropriate to preserve our legitimate interests, in order to maintain the quality, security, and availability of the present website.

Limitation of Guarantees and Liability

The use of the present website is at the User’s own responsibility and risk. The Company makes its best efforts to ensure the website’s availability and the user’s safe navigation. However, access to this website may be punctually interrupted by maintenance tasks and/or the upload of updates of the contents and/or services offered through it. Also, we cannot guarantee that the website will be maintained without interruptions, delays, errors or omissions for reasons beyond our control and for possible damages that third parties may cause through illegitimate intrusion beyond our control.

Notwithstanding the preceding, the Company will exert its best efforts to be as accurate as possible and to avoid mistakes in the content and information provided on the website and in the models of legal documents offered. If you detect any inaccuracy, we kindly ask you to contact our Customer Service Team and warn them about it by email at info@mytemplates.com.au. In any case, the Company shall be exempt from any liability arising from possible errors in the content and information appearing on this website, provided they are not attributable to it. Therefore, this website content is provided on an “as is” basis, without establishing express or implicit guarantees of any kind, express or implied, including but not limited to guarantees of fitness for a particular purpose, accuracy, completeness, and correctness.

Neither the Company nor its partners, suppliers, employees or representatives will consequently be liable if the models of legal documents provided and/or the elements of this website are used by the User or a third party for unlawful purposes and/or to cause damage to third parties or to the Company’s reputation.

In the same way, the Company will not assume any responsibility for access to this website by Users under the required legal age according to their country’s applicable laws and regulations. It is the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors, nor to prevent their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.

The Company will be exempt from any liability arising from the User’s breach of these Terms of Use.

Intellectual Property Rights

mytemplates.com.au is a domain registered by the Company. Therefore, it cannot be used by third parties in connection with other products and/or services other than those offered on this website in any way that may cause confusion between our users and/or customers and/or discredit the Company.

The totality of the elements contained on this website, whether it be texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access and utilization are the property of the Company or, as the case may be, its corresponding licensors. All the elements of the present website are protected by industrial and intellectual property rights that the User must respect.

The reproduction, copying, distribution, public communication, transformation or, in general, any use of the protected elements of this website without the Company’s prior written consent is expressly and prohibited.

We reserve all the industrial and intellectual property rights that are not expressly granted or indicated in these Terms of Use and that correspond to us following the currently applicable laws and regulations.

The access and use of this website do not imply the transfer to the User and/or customer of the intellectual or industrial property rights of the Company, nor the granting of a license or authorization to reproduce and/or distribute the website and/or its elements.

The Company reserves the right to take legal action against users who infringe on its intellectual and industrial property rights.

Privacy

The Company is firmly committed to the privacy of users and customers. The personal data that you provide us with to complete the legal document that you have selected, as well as those obtained from the navigation and/or use of this website, will be processed as stated in our Privacy Policy and Cookie Policy.

The Company has adopted the appropriate technical and organizational measures to guarantee the confidentiality, integrity, availability, and security of the personal data processed.

Jurisdiction and Applicable Laws

These Terms of Use shall be governed by and construed in accordance with the currently applicable Australian law. Any action arising from these Terms of Use shall be filed only in courts or arbitral tribunals in Australia. You hereby consent and submit to the personal jurisdiction of such courts or arbitral tribunals for the purpose of litigating or mediating any such action or proceeding.

In case of controversy or disagreement between the User and the Company arising from these Terms of Use, both parties agree to submit their disputes through binding arbitration.

The non-exercise by the Company of any right provided or derived from these Terms of Use shall not be construed, under any circumstances, as a waiver of said right unless expressly and in writing renounced by the Company or legal prescription of the action that in each case corresponds according to the applicable current law or regulation.

The nullity, total or partial, of any of the provisions of these Terms of Use will not affect the validity of the other provisions.