Term and Conditions

General

The present Website mytemplates.com.au is owned and operated by
Michalis & Associates PTY LTD which is a proprietary Limited Company under registered (Australian Business Number)
ABN 76 166 916 445, contact email: info@mytemplates.com.au. (Hereinafter,
“We”, “the/our Company”). The present Terms and
Conditions explain the conditions of subscribing to the Services offered on
this Website (hereinafter, “the/our Services”), and it is
mandatory that the Users accept them at the time of creating a Personal
Account on this Website. Said acceptance will be an express and clear
statement by the Users that they have read, understood, and agreed to be
bound by these Terms and Conditions. 

Also, users understand and accept that, by paying for the Services, they
become “Customers” and they will be automatically bound by these
Terms and Conditions, which will be applicable to the Customer while the
contractual relationship with the Company is in force. This will remain in
force as long as the Customer maintains his/her subscription plan to our
Services and/or has used the single-use service.

We recommend that Users review these Terms and Conditions before paying for
our Services. If Users do not agree to be bound by them, they should not
continue navigating through this Website and/or use and/or pay for the
Services offered herein.

The Company reserves the right to

block the access to
this Website to Users and

terminate the contractual
relationship with Customers if he/she breaches any part of these Terms and
Conditions.

The Company reserves the right to update these Terms and Conditions,
following new legislative and/or jurisprudential requirements and/or
business needs or interests, at any time and without prior notice to the
Users and/or Customers. Any updated version of these Terms and Conditions
will be effective immediately as soon as they are published on this Website.
Users and/or Customers acknowledge and accept that it is their
responsibility to review the applicable Terms and Conditions
periodically. 

These Terms and Conditions will always be available on this Website, so any
interested party can consult them at all times. 

The Terms and Conditions can be formalized at the Customer’s choice,
in any of the languages that these Terms and Conditions are available on
this Website. However, the English wording will prevail in case of
discrepancy between the different versions. 

Additionally, if any part or clause of these Terms and Conditions is
declared null and/or void by any judicial decision, the remaining clauses
will remain valid.

For any doubt or question related to these Terms and Conditions, contact
our Customer Service Team by email: info@mytemplates.com.au  

About our Services

mytemplates.com.au is a privately owned website that access multiple ready-built
templates customized to provide you with solutions for your business.

We offer several document templates for different needs and purposes.
However, if Users and/or Customers have questions about whether it is the
right document for them and/or if they have specific personal circumstances,
we encourage them to consult a professional or a specialized
firm. 

By answering a series of questions, the users and/or customers' legal
document can be personalized in accordance with their answers and,
therefore, they will obtain a completely customized document. The Users
and/or Customers acknowledge that they take sole responsibility for the use
of the documents provided.

 

In accordance with above, this Website offers its Users and/or Customers
the following Services:

• Access to a library which contains a variety of document templates,
  allowing them to choose the document template that best suits their needs,
  in order to complete and subsequently use them to carry out their desired
  objective. 
• Access to a Personal Account section from which Users and/or Customers,
  depending on the chosen Services, can customize, copy, download and save
  the legal document template desired;
• 24/7 contact with a multilingual Customer Service Team that is available
  at any time to provide information regarding inquiries about the
  contracted Services. This exclusively means questions regarding:

  (i)
  the Website’s operative;
  (ii) Personal Account;
  
  (iii) doubts in connection with the contracted Services,
  and;
  (iv) cancellation or refund requests. Please note
  that under no circumstance will our Customer Service Team assist Customers
  with general or specific legal queries nor will it recommend what type of
  legal document template the Customers should complete. For further
  information, please see the “Customer Service” section of
  these Terms and Conditions. 

The Company will not review, control, edit, monitor the document templates
customized by the Users and/or Customers nor will it verify that the data
included is lawful, truthful, and up-to-date. The Users and/or Customers
take sole responsibility for the use of the documents provided, including
the following situations:

• The Users and/or Customers are the only party responsible for
  guaranteeing the lawfulness, truthfulness, accuracy, and completeness of
  their correct personal data and private information within the template of
  the customized legal documents and, where appropriate, regarding the
  sharing of the document with third parties. The Users and/or Customers
  will be solely responsible for the use, and any inaccuracy or misstatement
  found within the information they have provided.
• The Users and/or Customers are the only ones who can permit access of
  their customized legal documents to third parties, other than Users and/or
  Customers, from the personal account created on the Website. The Users
  and/or Customers acknowledge that if a third party accesses their legal
  documents and/or personal account, it must be under their exclusive
  supervision and responsibility.

In the event that the Users and/or Customers provide us with a third
person’s personal data and/or information, whether they are an adult
or a minor, they guarantee to us that

(i) they have
informed the data subject about the purposes of processing his/her personal
data and that
(ii) they have the data subject’s
express consent to communicate his/her personal data and/or private
information to us, except if the data subject is a minor and they are
his/her parent and/or legal guardian, in which case they grant their consent
for processing the minor’s personal data by communicating it to us.
For further information regarding how we process personal data checks please
view our Privacy Policy.

The Company reserves the right to update the Services offered through this
Website and its costs at any time according to its business goals, strategy,
and needs. 

 

Access and use of our Services

The present Website can only be used by adults with legal capacity to
commit and be bound by the present Terms and Conditions in accordance with
the applicable laws and regulations of their birth or residence country
and/or state. If the Users do not meet this requirement, they must stop
browsing this Website and not use and/or pay for any Service. In this
regard, the Company reserves the right to

(i) block access
to this Website to Users and
(ii) to suspend those
Customer’s Personal Account who do not comply with this
requirement.

Users can navigate, access and explore the Website, including the library
containing numerous legal documents templates, free of charge. Additionally,
Users will be able to customize and edit the desired legal document
templates without paying a fee.

In the event that the Users want to download, save and/or print the final
version of the legal document template that they have chosen and completed,
they will need to be registered on the Website by creating a Personal
Account. By clicking “Create account” the User clearly states
his/her agreement with the Terms and Conditions of our Services and he/she
is automatically bound to them. 

Once the Personal Account is created, the User has to choose a subscription
plan or just a single download payment to our Services:

Remark:

1. The “subscription fee” will be charged each month to the same
   payment method indicated by the Customer when hired this plan. 
2. To avoid the monthly “subscription fee”, the Customer has to
   cancel this subscription plan before the beginning of the following
   billing period. 

• Best Value Plan: allows the Customers to customize document templates, download
  unlimited copies of them, and have unlimited access to our entire document
  library. Remark:
  1. This subscription plan does not have an “initial trial
     period”. A single annual subscription payment must be made. To
     avoid automatic renewal of this plan, the Customer must request to
     cancel it before the end of the last month of subscription (month
     12). 

Please see the “Cancellation and Refund Policy” section of
these Terms and Conditions for further information regarding
cancellations.

 

Remarks:

 

• The Company may offer the User different options for updating their
  current subscription plan, depending on the type of plan previously
  contracted. When choosing an upgrade:
  1. The subscription plan previously contracted will be automatically
     canceled.
  2. The conditions and / or characteristics of the new subscription plan
     contracted will be available from the moment the User receives the
     email confirming the subscription to the new plan selected
     (updated).

Important notes:

• The User may access his Personal Account at any time and consult the
  document(s) created and other options, unless he/she has requested the
  deletion of his/her personal data, in which case the Personal Account will
  be closed.
• If a third party (data subject) which has been mentioned in any document
  selected and edited by the Customer contacts the Company to request
  his/her data protection right of erasure, the Company will delete the
  document in which the personal data appears from the Personal Account of
  the Customer. You can check our Privacy Policy in this regard.

Payment for the Services

Users and/or Customers may use different payment methods to pay for our
Services, which are indicated on our website and displayed on our checkout
page.

Please, do not attempt to make a payment in a way other than those
specified on our website and/or checkout page. If Users and/or Customers do
so, we will not be liable for any loss of payment or other damages arising
from this action.

By confirming the payment of the chosen Service, Users and/or Customers
acknowledge and confirm that:

• They have been properly informed and agree with the costs charged.
• The debit/credit card used in the payment is theirs or they are the
  legitimate holder of it. Therefore, the Company will not assume any
  responsibility under any circumstances if they are not the primary holders
  or legitimate holders of the card since this circumstance is beyond our
  reasonable control. However, if necessary, the Company will provide
  appropriate cooperation to the Customer and/or law enforcement and/or
  judicial authorities, for the detection and/or investigation of fraudulent
  operation(s) linked to the debit or credit card used to make payment for
  the chosen Service.

Users and/or Customers should be aware that:

• If the debit/credit card used to pay for the chosen Service has been
  blocked/declined/expired and we are unable to process the payment, the
  Users will not be able to access the chosen Service. Also, where
  appropriate, the Company reserves the right to cancel the User's
  Personal Account after several unsuccessful attempts to process the
  payment of the chosen Service. For any payment or financial problems that
  Users might be experiencing, they must contact their bank or financial
  service provider.
• Credit cards may be subjected to checks and authorizations by their
  issuing bank. If said entity does not authorize the intended payment, the
  Company will not provide the Services to the Users and will proceed to
  cancel their Personal Account.
• Depending on the payment method used and the origin and destination of
  the transaction, it may be subject to applicable fees for currency
  exchange or price differences, due to exchange commissions. The
  transaction may be subject to currency exchange commission assessed by the
  Customer's bank or card issuer. The Company is not responsible for
  any commission for currency exchange or surcharges and will not give any
  compensation or refund for any surcharges imposed by the Customer's
  bank or card issuer.

 

Merchant of Record

Please be informed that the Merchant of Record is
Michalis & Associates PTY LTD, a contact email
info@mytemplates.com.au. The Merchant of Record will make and manage the
collection of the total costs of the chosen Services and, where appropriate,
refunds made and/or requested by the Customers. For further information,
please see the "Refund Policy" section.

The Merchant of Record has put in place the maximum measures to ensure the
reliability and security of communications and interactions between the
Users and/or Customers and this Website in a completely secure manner. In
this regard, please note that the payment card data is transmitted directly
through a secure connection to the information systems of our payment
service provider(s). Therefore, we do not have access to or store the
Customer's complete payment card data.

The Merchant of Record will also issue the invoice for the charges made for
the costs of the chosen Service when required by the Customers to the
Customer Service Team. The Customer expressly authorizes the Merchant of
Record to send the invoice in an electronic format. However, he/she can also
indicate their desire to receive a paper invoice to our Customer Service
Team, in which case we will send it in this format to the postal address
that they have indicated to us. 

Technical means for correcting errors

Users and/or Customers will be able to visualize the customized legal
document templates created and rectify any information or personal data that
is not exact, correct or completed from their Personal Account.

Likewise, suppose Customers detect an error in the charges made by the
Merchant of Record on their bank statement for the costs of the chosen
Service. In that case, they can contact our Customer Service Team to amend
the situation via email: info@mytemplates.com.au.

 

Exemption of Liability 

In accordance with the “About our Services” and “Access
and Use of Our Services” sections, the Company will not assume any
responsibility for the following circumstances that are beyond our
reasonable control, such as:

• If the Users creates a Personal Account without having read these Terms
  and Conditions.
• If the Users and/or Customers use the customized legal document in other
  US States rather than those for which the legal document template had been
  selected to be applicable within.
• Reviewing, controlling, editing, monitoring, and guaranteeing the
  accuracy, veracity, legality, truthfulness, updating, and completeness of
  the personal data and private information which the Users and/or Customers
  include in the customized legal document templates. The Users and/or
  Customers will be solely responsible for any inaccuracy or misstatement of
  the information provided as well as for the outcome of the completed legal
  documents template. Under no circumstance will the Company provide
  financial compensation to the Users and/or Customers in this regard. This
  exemption of liability will extend to: 
  • Providing third parties data without their due consent. 
  • The use of the document template for unlawful and fraudulent
    purposes.
  • The use of the document template to regularize the Users’
    and/or Customers' situation.
• The access by third parties other than the Users and/or Customers to the
  customized legal documents or to the Users and/or Customers personal
  account on the Website for unlawful purposes. All access by third parties
  which are not the Users and/or Customers should always be carried out
  under the supervision and exclusive responsibility of the Users and/or
  Customers, excluding in any event the Company, its business partners
  and/or services providers from any liability in this regard. 
• The legal documents templates are provided on an “as is”
  basis, without establishing express or implicit guarantees of any kind,
  express or implied, including but not limited to guarantees of fitness for
  a particular purpose, accuracy, completeness, and correctness. If the
  Users and/or Customers suspect that the customized template of a legal
  document does not fit their necessities and/or situation, we strongly
  encourage them to consult a lawyer or a specialized law firm.

Likewise, the Company will not be held responsible if:

• The Customers are not adults nor have the legal capacity to contract the
  Services in accordance with the laws and regulations of his/her birth or
  residence country or state. The Company will not assume any responsibility
  for Users subscribing to the Services offered by this Website who are
  under the required legal age according to their country’s applicable
  laws and regulations, nor for preventing their access to websites whose
  content is not suitable or recommended for minors, or the sending of
  personal data without the prior authorization of their parents or legal
  guardians. It is the sole responsibility of their parents and/or legal
  guardians to exercise adequate control over the activity and/or use of the
  Internet by their dependent minors. In this regard, the Company reserves
  the right to block access to this Website to Users and/or Customers that
  do not comply with this requirement.
• The Company has received an adult’s personal data and/or private
  information to use the Services by an individual without having requested
  his/her consent to communicate his/her personal data with us. In such
  case, the Company will inform the interested person how his/her personal
  data and/or private information has been collected and, where appropriate,
  we will ask the individual who provided the personal data to the Company
  to confirm he/she requested the consent of the data subject and, where
  appropriate, to amend this situation.

Applicable law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance
with the currently applicable Australian laws and regulations.

In the event that any discrepancy arises in connection with the
interpretation or application of these Terms and Conditions, the applicable
jurisdiction to solve the matter, will be the competent one determined by
the applicable laws and regulations.

The non-exercise by the Company of any right provided or derived from these
Terms and Conditions shall not be construed, under any circumstances, as a
waiver of said right, unless expressly and in writing renounced by the
Company or by the legal prescription of the action, according to the
applicable current law or regulation.

The nullity, total or partial, of any of the provisions of these Terms and
Conditions, will not affect the validity of the other provisions.

 

Customer Service

We have a responsive customer service team that operates duuring business hours AEST, which can be contacted by email:

• info@mytemplates.com.au 
• Chat (working hours) 9am – 5pm Mon – Friday, if under any
  circumstance there are any unanswered messages they will be sent to our
  administration and answered when possible.

Our Customer Service Team will answer questions, suggestions, and/or
complaints regarding the Services offered through this Website and, where
appropriate, managing cancellations or refund requests received. 

We always welcome Customers feedback and are pleased to hear opinions about
our Professional Services in order to continue improving them.

Please be informed that it is possible that, for security reasons, the
Customer Service Team may ask for personal data about you and/or information
regarding the Service chosen in order to verify your identity as our
customer, before proceeding to address your request/inquiry.

With reference to the above, it is important to note that depending on the
type of request made by you, it will usually be answered and/or resolved
immediately via chat/phone call, while others will be subjected to internal
procedures therefore the response to your request will be sent, for security
reasons, to the contact email that you provided when registering on this
Website. We carefully process each individual question/email, so we will
respond to you in the shortest time frame possible and, in any case, within
the deadline established by the applicable laws and regulations.